CUSTOMER CARE

 

RETURNS

 

I gladly accept returns, exchanges, and cancellations on select items. Please contact me within 24hrs of purchase to request a cancellation. Please contact me within: 14 days of delivery to initiate a return or exchange. Items must be shipped back within 30 days of delivery. Buyers are responsible for return shipping costs and tracking. If the item is not returned in its original condition the buyer is responsible for any loss in value.

 

EXCEPTIONS

The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

- Custom or personalized orders 

- Digital downloads

QUESTIONS

Questions about your order? Please email nicolemarie@nickelcreekstitches.com if you have any problems with your order.